PRIVACY POLICY

Last updated: 11 August 2026

This Privacy Notice for Watchskins (“we,” “us,” or “our”) describes how and why we may access, collect, store, use, and/or share (“process”) your personal information when you use our services (“Services”), including when you:

  • Visit our website at https://watchskins.sg, or any website of ours that links to this Privacy Notice. 
  • Engage with us in other related ways, including any sales, marketing, or appointments.

Questions or concerns? This Privacy Notice explains your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you have any questions or concerns, please contact us at [email protected].

1. WHAT INFORMATION DO WE COLLECT?

Information You Provide

We collect personal information that you voluntarily provide when you express an interest in obtaining information about us or our Services, when you book an appointment, or otherwise when you contact us.

Personal Information Provided by You. The personal information that we collect depends on the context of your interactions with us and our Services, the choices you make, and the services you request. The personal information we collect may include the following:

  • Your name
  • Your phone number
  • Your email address
  • Your appointment details
  • Details about your watch, such as its brand, model, and reference number
  • Information you provide in your enquiries or correspondence
  • Transaction and payment information, where applicable
  • Your marketing and communication preferences

If you come to us through our authorised reseller or dealer programme, the referring partner may provide us with your name and contact details so that we can follow up with you and arrange our Services.

Sensitive Information. We do not process sensitive information.

Information Automatically Collected

We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.

We may also collect information through cookies and similar technologies to support the operation and performance of our Services.

The information we collect includes:

Log and Usage Data. We may automatically collect information about how you access and use our Services, such as your IP address, browser and device information, pages viewed, date and time of visits, and other technical or usage information.

2. HOW DO WE PROCESS YOUR INFORMATION?

We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

  • To respond to enquiries and manage appointments. We may process your information to respond to enquiries, arrange appointments, confirm your watch details, and provide support.
  • To provide and manage our Services. We may process your information to provide Watchskins services, maintain service records, and manage related after-sales support.
  • To send you marketing and promotional communications. We may process your information for marketing purposes in accordance with your preferences and applicable requirements. You can opt out of marketing communications at any time.
  • To operate and measure advertising. We may process information to measure the effectiveness of our advertising and understand how visitors interact with our website.
  • To improve our Services and customer experience. We may process information to understand how our Services are used, identify usage trends, and improve our website, services, and marketing.
  • To protect our Services. We may process your information to maintain security, prevent fraud or misuse, resolve disputes, and protect our legal rights.
  • To comply with legal obligations. We may process your information to comply with applicable legal obligations, respond to lawful requests, and establish, exercise, or defend our legal rights.

3. WHO DO WE SHARE YOUR PERSONAL DATA WITH?

Vendors and Other Third-Party Service Providers

We may share your data with third-party vendors, service providers, contractors, or agents (“third parties”) who perform services for us or on our behalf and require access to such information to do that work.

The categories of third parties we may share personal information with are as follows:

  • Data Analytics Services
  • Performance Monitoring Tools
  • Sales & Marketing Tools
  • Social Networks
  • Communication & Collaboration Tools

We also may need to share your personal information in the following situations:

Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

Dealer and Reseller Partners. If you interact with us through our authorised dealer or reseller network, the relevant partner may provide us with your name and contact details so that we can follow up with you, coordinate your enquiry or appointment, and provide our Services. We may also share relevant personal data with authorised dealers or resellers where necessary to coordinate your enquiry, appointment, or Services.

4. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

We use cookies and similar tracking technologies, such as pixels and tags, to collect and store certain information when you visit or interact with our website. These technologies help us operate and improve our website, understand how visitors use our services, measure the effectiveness of our marketing, and support our advertising activities.

5. HOW LONG DO WE KEEP YOUR INFORMATION?

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

6. HOW DO WE KEEP YOUR INFORMATION SAFE?

We have implemented appropriate and reasonable technical and organisational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorised third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.

Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.

7. DO WE COLLECT INFORMATION FROM MINORS?

We do not knowingly solicit data from or market to children under 18 years of age. If we learn that personal information from a user under 18 years of age has been collected, we will take reasonable measures to promptly delete such data from our records.

If you become aware of any personal information we may have collected from a child under 18 years of age, please contact us at [email protected].

8. WHAT ARE YOUR PRIVACY RIGHTS?

Withdrawing your consent: If we are relying on your consent to process your personal information, you may withdraw your consent at any time by contacting us using the details provided in the section “HOW CAN YOU CONTACT US ABOUT THIS NOTICE?”

However, withdrawing your consent will not affect the lawfulness of processing carried out before your withdrawal or, where permitted by law, processing based on other lawful grounds.

Opting out of marketing and promotional communications: You can unsubscribe from our marketing and promotional communications at any time by following the unsubscribe instructions in our communications or by contacting us using the details provided in the section “HOW CAN YOU CONTACT US ABOUT THIS NOTICE?” You will then be removed from our marketing lists. We may still contact you regarding service-related matters, such as appointments, enquiries, or after-sales support.

Cookies and similar technologies: Most web browsers are set to accept cookies by default. You can usually adjust your browser settings to remove or reject cookies. If you choose to remove or reject cookies, certain features or functions of our Services may be affected.

If you have questions or comments about your privacy rights, you may email us at [email protected].

9. DO WE MAKE UPDATES TO THIS NOTICE?

We may update this Privacy Notice from time to time. The updated version will be indicated by an updated “Revised” date. If we make material changes to this Privacy Notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this Privacy Notice frequently to be informed of how we are protecting your information.

10. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

If you have questions or comments about this Privacy Notice, you may email us at [email protected] or contact us by post at:

Watchskins
14 Scotts Road #03-122 Far East Plaza
Singapore 228213

11. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, change that information, or delete it. You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited in some circumstances by applicable law.

To request to review, update, or delete your personal information, please contact us at [email protected].